Gao Yang

In 2018, he rapidly improved the service network, realized the construction of four new service stations, improved the management and maintenance ability of service stations, improved the maintenance efficiency and convenience, effectively guaranteed the smooth operation of nearly 1,000 new delivery vehicles, and customer satisfaction was far higher than that of competitors. During the tour serv...

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  In 2018, he rapidly improved the service network, realized the construction of four new service stations, improved the management and maintenance ability of service stations, improved the maintenance efficiency and convenience, effectively guaranteed the smooth operation of nearly 1,000 new delivery vehicles, and customer satisfaction was far higher than that of competitors.

  During the tour service, he found that customers had changed the air filter assembly of the deputy factory. He quickly inspected and found that some vehicle engines had been burning oil. He resolutely organized customers to analyze the problems and arranged the replacement of genuine parts of vehicles after diagnosis, which avoided the heavy economic losses caused by the failure of batch engines to customers and was highly recognized by customers.

Gao Yang

In 2018, he optimized the service network rapidly, completed the construction of four new service stations, improved the service station management as well as the maintenance capabilities and efficiency, greatly enhanced the maintenance convenience, and effectively guaranteed the smooth operation of nearly 1,000 newly delivered vehicles, thus achieving the high customer satisfaction.   During...

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  In 2018, he optimized the service network rapidly, completed the construction of four new service stations, improved the service station management as well as the maintenance capabilities and efficiency, greatly enhanced the maintenance convenience, and effectively guaranteed the smooth operation of nearly 1,000 newly delivered vehicles, thus achieving the high customer satisfaction.

  During the tour service, it was found that a customer replaced the air filter assembly with non-genuine part. He quickly checked it and found that oil combustion problem had occurred on some of the engines. He immediately informed the customer to analyze the problem and figured out the fault cause. Then, he made arrangement to replace the corresponding parts with the genuine ones, which avoided the larger economic loss caused by the fake parts, and was highly recognized by the customer.

Xie Lianglei

In 2015, Yutong began to promote electric buses in the overseas market, and the overseas services people faced big challenges since most of them lacked the relevant service and maintenance experience on new energy buses. Based on his expertise in the electrical area, he rapidly improved his service capabilities of electric buses through active learning, and strongly supported the service work in t...

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  In 2015, Yutong began to promote electric buses in the overseas market, and the overseas services people faced big challenges since most of them lacked the relevant service and maintenance experience on new energy buses. Based on his expertise in the electrical area, he rapidly improved his service capabilities of electric buses through active learning, and strongly supported the service work in the market.

  As a leading role, he established the service guarantee mechanism of electric buses in the European market, and defined the standards of pre-sales, in-sales and after-sales work for electric buses. In daily work, he often goes out and guides the repair work in nights so as not to affect the normal operation of the vehicles next day. His work has effectively ensured the operational effect of the vehicles and has been highly praised by customers and distributors.

Lang Yuan

As a leading role, he completed the construction of service network in the market for which he was responsible, completed the establishment of ten service stations, led the team to overcome various difficulties, made great efforts to coordinate various resources, and successfully ensured the delivery and operation of 910 vehicles after their arrival.          In July 2017, the vehicle demand f...

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  As a leading role, he completed the construction of service network in the market for which he was responsible, completed the establishment of ten service stations, led the team to overcome various difficulties, made great efforts to coordinate various resources, and successfully ensured the delivery and operation of 910 vehicles after their arrival.

  In July 2017, the vehicle demand for the presidential candidate campaign was proposed in the country for which Lang was responsible. He actively took the lead in working out the guarantee mechanism, optimized the assignments of staff in the case of short of hands, and rescheduled the inspection work arrangement. In the end, he and his team fulfilled the vehicle needs in spite of the poor public security and chaotic public gatherings, and achieved the zero failure of vehicles during the election period, which were highly praised by customers.

Li Guangyan

In 2018, the market he was responsible for suffered a 14-level typhoon. He stayed on the front line of the market. Before the typhoon, he actively guided customers to park and protect the vehicle correctly. After the typhoon, he immediately contacted the customers. For the severely affected customers, he rushed to the scene immediately to help solve the problems and tried to minimize the loss of c...

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  In 2018, the market he was responsible for suffered a 14-level typhoon. He stayed on the front line of the market. Before the typhoon, he actively guided customers to park and protect the vehicle correctly. After the typhoon, he immediately contacted the customers. For the severely affected customers, he rushed to the scene immediately to help solve the problems and tried to minimize the loss of customers. He was the first one among the manufacturers who arrived at the scene after the typhoon and was highly praised by the customers.

  His long-term excellent service work has been highly recognized by the customers. In the annual bidding of a customer, which was the largest volume of bus bidding in the history of this market, Yutong stood out with obvious advantage in terms of after-sales services. Ultimately, Yutong won the bidding of 198-unit city buses.

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