Trusted Service

We will provide comprehensive services to customers’ satisfaction. With professional service skills and full service enthusiasm, Yutong Bus Overseas Service Team will provide customers with comprehensive and high-quality services to ensure that customers' vehicles are under a good operating condition, to improve customers’ vehicle rate of operation, to increase value for customers, and to make customers trust the Yutong services.

Well-established service network

As of the end of 2018, Yutong has had 227 chartered service companies and 350 authorized service outlets. Moreover, Yutong also sends service engineers and spare parts managers to reside in the key overseas markets and provide service to customers.

Yutong has set up eight spare parts warehouses in France, Australia, United Arab Emirates, Russia, South Africa, Cuba and Panama respectively, and five spare parts consignment warehouses in Saudi Arabia, Nigeria, Slovakia and Singapore.

  • Service network

    350+ service outlets

    The service networks of Yutong’s assembly suppliers worldwide will jointly provide service for Yutong vehicles.

  • Yutong has set up eight spare parts warehouses in France, Australia, United Arab Emirates, Russia, South Africa, Cuba and Panama respectively.

  • Spare parts warehous

    11

    Five spare parts consignment warehouses in Saudi Arabia, Nigeria, Slovakia and Singapore.

Systematic service training

Through multiple training ways, Yutong carries out diverse and effective service trainings for overseas service stations and end users.

Set up training centers

Teach overseas customers the maintenance skills of Yutong buses

Develop multi-language training materials

Covering repair and maintenance of vehicles, driver brochure, service station management manual, etc.

Principles of Services

Customer focus: We promote the customer satisfaction through continuous promotion of the vehicle operation rate and parts availability.

Maintenance priority: We solve on-site problems as soon as possible for those arising in the use of vehicles to ensure the normal operation of vehicles according to the principle of “Troubleshooting before Accountability".

Honesty and trustworthiness: During services, we take honesty as a priority and must not cheat customers based on facts.

Meeting demands: During services, we pay close attention to and meet customers’ reasonable demands to free them from worries. For critical customers, we should provide higher-quality services to improve their experiences.

Results-oriented: The service technicians should carry out work for results and have always deemed it their duty to solve problems successfully.

Timely feedback: For customer demands and customers’ major complaints that cannot be solved in time in a service center, we must give feedback to the market service technicians for assistance.

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Service activities

The Chilean market is one of the key markets of Yutong’s Latin American Division II. Adhering to the principle of “client-oriented, offering trusted service to clients”, this activity aims to provide high-quality service to clients, improve their feeling and upgrade Yutong’s product image and reputation in Chile market, thus promoting sales with good service.

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Real-time service information exchange
backed by informationalized systems

With the OSN platform, Yutong is building up the service information supporting system to improve the efficiency of services.

Online functions: information feedback and warranty settlement, spare part inquiry, technical document inquiry, spare parts ordering, training management, products information, service station information, etc.

Providing you with attentive services with
sustained, diverse and active caring

With the philosophy of “Customers Foremost”, Yutong carries out service activities worldwide

  • Visit customers regularly to learn about their needs

  • Conduct driving and maintenance training for customers free of charge

  • Carry out special inspection for vehicles, and give discounts to some spare parts

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