Recently, Yutong Bus officially launched the overseas service brand promotional video "BETTER SERVICE, ALWAYS ENROUTE" , fully showcasing the quick, professional  and attentive service philosophy under the leadership of the service brand EnRoute+, providing global customers with comprehensive solutions for the entire lifecycle of their vehicles.

Quick Service

Yutong has built a global service network covering 110 countries and regions overseas, with more than 700 service outlets and 3 Direct Service Centers, with an average service radius of 150km. The professional Yutong direct service guarantee team consists of 33 country service managers and 646 service engineers, operating year-round (365 days) in local markets to provide full lifecycle protection and support for each vehicle.

Relying on the strong supply chain system, Yutong has established a global parts supply network that includes 11 central warehouses and 92 forward warehouses. Through an integrated parts management platform and an efficient logistics system, it provides customers with fast assurance of genuine parts for 15 years.

Professional Service

Yutong has innovatively launched the service standard for commercial vehicles, with professional service teams stationed on customers' operation routes to achieve 24/7 rapid response, covering the entire process of vehicle delivery and operation. The innovative model of "Service + Training" is adopted to simultaneously improve customers' driving skills and maintenance capabilities, and rely on the IOV platform LINK+ to realize real-time monitoring of vehicle conditions and fault warning. In addition, regular safety inspections and special services are conducted as value-added activities, to comprehensively ensure customers' vehicle-using experience.

Since establishing the first international service training center in China's bus industry in Zhengzhou in 2007, Yutong has built  a professional customer empowerment system,setting up multiple training centers in countries such as Ghana, Pakistan, and the Philippines.  Through a digital learning platform, on-site practical training, and other methods, Yutong provides more convenient training support to its customers.

Attentive Service

Yutong's full-scenario service products provide customers with comprehensive vehicle protection solutions. The managed package service includes complete preventive maintenance and repair solutions, dedicated parts reserve, roadside assistance, and a commitment to operation assurance with downtime compensation. In addition, there are extended warranty and managed maintenance services, which together ensure the efficient and stable operation of vehicles.

Relying on the Yutong Link＋ platform, Yutong provides customers with a full lifecycle management system encompassing 'manage-use-maintain-repair', empowering intelligent vehicle operation and maintenance. In terms of operation management, Link＋ offers pre-operation checks, real-time data reporting, trip statistics analysis, and driving behavior evaluation to comprehensively improve fleet operation efficiency. Regarding vehicle maintenance, it can remotely monitor the status of 100+ parts, enable predictive maintenance for 22 types of parts, and generate maintenance plans. For repair and support, it provides 24-hour remote diagnostic services, intelligently pushes fault warnings, and offers repair and recovery suggestions.

Yutong always prioritizes customer satisfaction by delivering efficient response, full lifecycle support, and intelligent solutions.We continuously optimize our service system to deliver an exceptional experience for our customers. BETTER SERVICE, ALWAYS ENROUTE! Yutong will continue to deepen its global service layout, and provide better service solutions for customers around the world!

Note: The data related to the article and videos is as of the end of 2024.