Gao Yang

2019.06.18

  In 2018, he optimized the service network rapidly, completed the construction of four new service stations, improved the service station management as well as the maintenance capabilities and efficiency, greatly enhanced the maintenance convenience, and effectively guaranteed the smooth operation of nearly 1,000 newly delivered vehicles, thus achieving the high customer satisfaction.

  During the tour service, it was found that a customer replaced the air filter assembly with non-genuine part. He quickly checked it and found that oil combustion problem had occurred on some of the engines. He immediately informed the customer to analyze the problem and figured out the fault cause. Then, he made arrangement to replace the corresponding parts with the genuine ones, which avoided the larger economic loss caused by the fake parts, and was highly recognized by the customer.